Cancellation, Return & Refund Policy
Rules for cancellation and for resolving incorrect, damaged, expired or defective food products.
1. Food-product return principle
Because Fitcible sells packaged food and consumable products, returns are restricted for hygiene, food-safety and quality-control reasons. A product is generally not returnable merely because of change of mind, taste preference, or after opening/consumption, except where applicable law requires otherwise.
2. Eligible issues
- Incorrect product received.
- Product materially damaged, leaking or tampered with on delivery.
- Expired product received.
- Materially defective product.
- Confirmed missing item from the delivered order.
Raise the request within {{ISSUE_REPORTING_WINDOW}} of delivery.
3. Evidence
We may request the order number, photographs/video of the parcel, shipping label, product, batch/expiry information and other reasonable evidence. Please retain the product and packaging until resolution.
4. Cancellation
Cancellation may be requested before dispatch. Once packed, dispatched or handed to the courier, cancellation may no longer be possible. We may also cancel orders due to stock issues, technical/pricing errors, suspected fraud or delivery limitations.
5. Resolution
After verification, an appropriate remedy may include replacement, refund, store credit or another lawful resolution depending on the issue and product availability.
6. Refund timeline
Approved refunds are normally initiated within {{REFUND_PROCESSING_TIMELINE}} business days after approval. For Cash on Delivery orders, verified bank/UPI details or another lawful refund method may be requested.
7. Return shipping cost
Where we accept a claim because an incorrect, damaged, expired or materially defective product was supplied, reasonable return logistics will be arranged or reimbursed as determined by us.
8. Contact
Email: hello@fitcible.in
Phone: {{SUPPORT_PHONE}}
Grievance email: {{GRIEVANCE_EMAIL}}